17 July 2007

Customer Service: Strike 2!

2. We sent out an important document to a client with a tight deadline. Purolator (Puro-later?) ensured us that it would be there by 9am, just like the stickers on the package declared. Our client called in a panic at noon asking us where the hell the document was. Now we look like fools, thanks to Purolater . We called the couriers to see what the hold up was. They accidentally delivered it to the wrong city, so they are delivering it back and will send it to the correct address tomorrow, a day late. What?!

They are couriers. They carry packages. Just one thing that they do. That's it. And they didn't get it right. Ok, we're all human. People make mistakes. That's cool. But when you make a mistake, and you know that you made a mistake, and it's perfectly clear that your mistake is going to ruin someoneelse's day, FIX IT. Clearly if tomorrow was ok, we wouldn't have stuck a bunch of colourful stickers on the package that said
9am today!

Again we are reminded that just because a job doesn't pay well, doesn't mean that anyone can be good at it. This is the second time they've lost our packages and made us look like fools to our own customers.

Purolator, you are fired.

Continue to Strike 3

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