Customer Service: Strike 2!
2. We sent out an important document to a client with a tight deadline. Purolator (Puro-later?) ensured us that it would be there by
They are couriers. They carry packages. Just one thing that they do. That's it. And they didn't get it right. Ok, we're all human. People make mistakes. That's cool. But when you make a mistake, and you know that you made a mistake, and it's perfectly clear that your mistake is going to ruin someoneelse's day, FIX IT. Clearly if tomorrow was ok, we wouldn't have stuck a bunch of colourful stickers on the package that said
Again we are reminded that just because a job doesn't pay well, doesn't mean that anyone can be good at it. This is the second time they've lost our packages and made us look like fools to our own customers.
Purolator, you are fired.
Continue to Strike 3
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